Nov 2nd 2013, 20:32:04
While working for DirecTV I learned people don't read all of the instructions. There is an option to order PPV by remote control. In order to order a movie by remote control you have to confirm the purchase about 3 times. This is done purposely to avoid the "I accidentally ordered that movie" scenario.
On the second window of the confirmation it tells you how long the rental window is 24, 48, or 72 hours. Yet I would end up with at least 1 call every day of someone upset that the rental window expired because they ordered the movie and decided to watch it a week later. Now DirecTV did try to do the customer right and if they had no free PPV in the previous 12 months or excessive use of credits to waive the PPV, educate the customer on the rental window, and re order.
The point being, you can't blame the system for the failure when it is really user failure. By the way, I do not authorize anybody to use the information of my experience with DirecTV to try to get free PPV. It is up to that CSR's discretion, and I can tell you this, if someone was being a feminine hygiene cleansing product on a summers eve and the bag it came in, pigs would fly before I would give any credits, just saying.
Minty
adj: Describing someone as British and homo-sexual.
mint minte mintt gay british person kj
by Master ZEN Aug 28, 2012